For Participants: 

• Student Onboarding Guide — walks students through account setup, joining or scheduling a group, completing pre-work, and finishing the session. 
• Knowledge Base — self-serve articles at knowledgebase.breakoutlearning.com for step by step guides and answers to FAQs
• Support — support@breakoutlearning.com for anything the guide and Knowledge Base don't resolve. Our support team is available 7 days of the week and is highly responsive. 

For Faculty: 

Faculty receive a combination of self-serve documents and live support:

• Instructor One-Pager — a document that includes best practices and direct links to materials 
  
• Syllabus statement template — language explaining what Breakout is for faculty to paste into their syllabus
• LMS announcement statement — ready-to-post language faculty can drop into the LMS before the first assignment opens, so students know where and how to access Breakout.
• In-class introduction slides — a short deck faculty present to students to build value before their first assignment 
• Live onboarding support — a designated account manager walks new faculty through all aspects of a class setup with a follow-up check-in call after launch.
• Knowledge Base — self-serve articles at knowledgebase.breakoutlearning.com for step by step guides and answers to FAQs

Building a custom discussion from an institution's own case content, prompts, or video is currently done in partnership with our account management and instructional design team. 

Once a course is ready to move forward, your designated account manager will meet with the instructor to configure the class setup. The onboarding is usually done 2-3 weeks before the course is set to begin. 

Exact timeline depends on the term start date. 

During this time the account manager will also share the faculty and student prep materials above, and confirms LMS integration is passing rosters and grades correctly before the assignment goes live.

A follow-up check-in call is scheduled after launch to review how the first assignment went and troubleshoot anything that comes up.

Instructors introduce Breakout using the materials we provide.

If an instructor would rather we run a live session with their students directly, our account management would be happy to discuss this option further. 

Within their LMS, faculty can independently adjust assignment dates and grade settings even after an activity is published — these live in the same configuration screens used during initial setup.

Changes to the discussion content itself currently go through our account management and instructional design team rather than being directly editable by insructors.

All of the core materials above are static assets designed to be reusable, not delivered one-off per class.

The Student Onboarding Guide and self help resources can be uploaded into a "Getting Started with Breakout" module in D2L for students and faculty to review. 

We take accessibility concerns very seriously and welcome feedback from faculty. Our team is committed to addressing any necessary accommodations to ensure an accessible experience for all users.

Breakout Learning is fully compliant with WCAG 2.2 Level A and AA standards. Additional information and accessibility documentation can be found on our Trust Center.

For any D2L issues email integrations@breakoutlearning.com — our integrations team handles D2L-specific issues directly.

Account Manager- Eduarda Vieira eduarda.vieira@breakoutlearning.com for any specific questions, course or content setups, and course management 

Support Team— support@breakoutlearning.com for questions, access issues, or to be connected with our tam

Knowledge Base — for detailed articles on using the instructor portal and reviewing results.